Comments and Public Complaints

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Comments

Your comments are important to us. If it's a question, we will try and respond or have the appropriate individual reply directly to you. 

We can be reached at:

Windsor Police Service Board
150 Goyeau Street
Windsor, ON  N9A 6J5

Email: policeboard@windsorpolice.ca

Telephone: 519-255-6700 Ext. 4445


Public Complaints


Description of the Inspector General and Inspectorate of Policing and How to Make Public Complaints 

The Inspector General of Policing is a new policing oversight body under Ontario’s Community Safety and Policing Act, 2019 (CSPA). The Inspector General is responsible for ensuring policing is delivered adequately and effectively across Ontario and that police board members are complying with the Code of Conduct. The Inspector General exercises independent compliance oversight focused on ensuring police services, police service boards and board members, and special constable employers are complying with requirements under the CSPA for policing and police governance. The Inspector General of Policing is supported by the Inspectorate of Policing, a new organization comprised of professionals that are dedicated to driving improved performance in Ontario policing and police governance.

Members of the public can file complaints with the Inspector General concerning adequate and effective police service delivery, or allegations of police board member misconduct through their website: www.iopontario.ca.

Under Ontario’s new Community Safety and Policing Act, 2019 (CSPA), the Inspector General of Policing is responsible for:

  • Responding to public complaints, which can be filed at www.iopontario.ca, concerning adequate and effective police service delivery and allegations of police board member misconduct;
  • Examining the performance of police services and boards through independent inspections, investigations, monitoring and advising;
  • Identifying effective performance and, where improvements are needed, using enforcement tools, including issuing directions and imposing measures to ensure compliance with the CSPA and its regulations;
  • Imposing measures to ensure the provision of adequate and effective policing or in cases of a policing emergency;
  • Conducting data analysis and research to promote evidence-based actions and improvements; and,
  • Publicly reporting on the activities of the Inspector General, including publishing all inspection reports and an annual report.


How to Make a Complaint About the Board

You can file a complaint about the Police Service Board or its Board Members with the Inspectorate of Policing. 

Email: IOPComplaints@ontario.ca
Phone: 416-314-4130 or 1-888-333-5078


How to Make a Complaint About a Police Officer

To make a complaint about a Police Officer, see the details on our Reporting page.